Okay, I've repeatedly referenced this story by Malcolm Gladwell.
Here's a link. Finally.
Go here: http://www.thislife.org/Radio_Episode.aspx?episode=348
Click the "Full Episode" icon on the left.
Fast forward to 45:30 or so. If you don't want to listen to the rest of the episode you'll either have to leave it paused for a while or drag the timeline arrow icon to the right as it loads to get to the desired time.
The piece in question ("Tough News Room") is about 12 minutes long. It's worth it.
EDIT: I am saddened and begrudgingly relieved to learn that his story is fictitious.
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